1. Order Process
When you place an order with us, you are agreeing to purchase the products as described on the website. Orders are subject to acceptance by Helen’s Trove, and we reserve the right to refuse any order at our discretion.
2. Payment
We offer a Cash on Delivery (COD) payment method only. Payment for your order will be collected when the products are delivered to your address. Please ensure that the correct payment amount is available at the time of delivery.
3. Product Availability
We strive to provide accurate information about product availability. However, in the event that an item becomes out of stock after your order is placed, we will notify you immediately and work to resolve the situation. You may opt for a substitute or request a cancellation of the order.
4. Delivery
We aim to deliver your products within the time frame specified at checkout. Delivery times may vary based on location and availability. We will notify you of any significant delays. You are responsible for providing accurate delivery information to ensure timely delivery.
5. Returns and Exchanges
Our goal is to provide you with high-quality products. If you receive a damaged or defective item, please contact us immediately to initiate a return or exchange. Returns or exchanges must be requested within a reasonable time frame, and the item should be in its original condition.
6. Pricing and Tax
All prices are displayed on the website and are in the currency specified. Prices may change without notice, but changes will not affect orders already placed. Applicable taxes will be included in the final price at checkout, based on your location.
7. Limitation of Liability
While we make every effort to ensure the accuracy of the product descriptions and information on our website, we do not guarantee that all content is error-free. Helen’s Trove shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products.
8. Changes to Terms
Helen’s Trove reserves the right to update or change these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.
9. Contact Us
If you have any questions regarding these terms and conditions, please feel free to contact us at [email protected]